At mhcleanshine.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our cleaning services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
- We may collect personal and non-personal information from you when you:
- Book our services online, over the phone, or in person.
- Interact with our website, emails, or advertisements.
- Provide feedback or participate in surveys.
Types of Information Collected:
Personal Information:
- Name, address, phone number, and email address.
- Payment information (e.g., credit card details or billing addresses).
- Details about your property, such as size and specific cleaning requirements.
Non-Personal Information:
- IP address, browser type, and operating system.
- Website usage statistics and interaction data.
2. How We Use Your Information
- We use the collected information to:
- Provide and manage our cleaning services.
- Process payments and send invoices or receipts.
- Communicate with you regarding your bookings or inquiries.
- Improve our website, services, and customer experience.
- Send promotional emails, offers, or updates (with your consent).
- Comply with legal obligations or resolve disputes.
3. How We Protect Your Information
- We implement various security measures to safeguard your personal data, including:
- Encryption of sensitive data during transmission and storage.
- Restricted access to personal information to authorized personnel only.
- Regular monitoring and updating of our security practices.
- While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
- We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist in delivering our services, such as payment processors or IT support.
- Legal Authorities: When required by law or in response to legal proceedings.
- Business Transfers: In case of mergers, acquisitions, or asset sales where customer information may be transferred.
5. Cookies and Tracking Technologies
- Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may collect non-personal data, such as:
- Pages visited, time spent on the site, and interaction with our content.
- Your preferences, enabling a more personalized experience.
- You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our website.
6. Your Rights
- You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications at any time.
- Request details about how your data is processed and used.
- File a complaint with a data protection authority if you believe your rights have been violated.
- To exercise these rights, please contact us at contact@mhcleanservices.co.uk.
